Friday, October 28, 2011
Finding the YES in their NO
Here’s how to find it.
Since all communication is an attempt to get needs met, and since all needs are life-affirming and always come from positive intention, when someone says “No” they are communicating something positive and life-affirming: a need of theirs.
Clearly, the thing you asked them to do (your strategy) doesn’t meet their need.
So here’s a multiple choice question about what you can do, given this new understanding:
1. Judge them for being uncooperative
2. Repeat your request louder
3. Explain in greater detail why your strategy is so good at meeting your needs
4. Get curious about what need of theirs is up
If you picked 1, 2 or 3, you’re in the majority. And what you probably will get most of the time is an argument with both people feeling hurt or dissatisfied.
If you picked option 4, you’re likely to hear the “Yes” inside their “No.”